Effective Date: October 10, 2025

At The Clinic Ave, we respect and value your right to privacy. We are committed to protecting your personal data and ensuring that your experience with our clinic and website is safe and secure. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, book an appointment, or receive our services.

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

a. Personal Identification Information

• • Full name
  • Address
  • Phone number
  • Email address
  • Date of birth
  • Gender
  
  
  

b. Medical and Health Information

• • Medical history, conditions, and relevant health data you provide to us for the purpose of diagnosis or treatment
  • Photos or images related to your consultation and treatment progress (with your consent)
  
  
  

c. Payment and Transaction Information

• • Billing details
  • Payment method (credit/debit card, bank transfer, etc.)
  • Transaction history
  
  
  

d. Technical Information (Website Usage Data)

• • IP address
  • Browser type and version
  • Device information
  • Pages visited, time spent, and browsing behavior
  • Cookies and tracking technologies
  
  
  

2. How We Use Your Information

We use your information for the following purposes:

• • To schedule, manage, and confirm appointments.
  • To provide safe, effective, and personalized medical treatments and services.
  • To maintain accurate patient medical records in compliance with healthcare regulations.
  • To process payments and issue receipts or invoices.
  • To communicate with you regarding consultations, treatment updates, and important clinic notices.
  • To send promotional offers, newsletters, and updates (only if you have opted in).
  • To improve our website performance, services, and overall patient experience.
  • To comply with legal and regulatory requirements under the Data Privacy Act of 2012 and other applicable laws.
  
  
  

3. Data Storage and Protection

• • All patient and personal data are stored securely in physical and digital formats.
  • We implement industry-standard technical, administrative, and physical safeguards to protect against unauthorized access, alteration, disclosure, or destruction.
  • Only authorized medical professionals and staff have access to patient information on a need-to-know basis.
  • Sensitive data, including medical history and treatment records, are encrypted and stored in compliance with healthcare standards.
  
  
  

4. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, regulatory, and medical record-keeping requirements.

When data is no longer required, it will be securely deleted or anonymized.

5. Sharing of Information

We respect your confidentiality. We will never sell, rent, or trade your personal information.

We may share your information only under these circumstances:

• • With authorized medical practitioners involved in your care.
  • With service providers (e.g., payment processors, IT support) who help us operate our clinic and website, under strict confidentiality agreements.
  • When required by law or government authorities, such as for legal proceedings, regulatory reporting, or health and safety obligations.
  • With your explicit consent, such as sharing before-and-after photos for marketing purposes.
  
  
  

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• • Improve your browsing experience.
  • Track website performance and analytics.
  • Personalize content and promotions.
  
  
  

You may choose to disable cookies in your browser settings, but this may affect certain website functionalities.

7. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012 and applicable laws, you have the right to:

• •Access your personal information.
  • Correct or update any inaccurate or incomplete data.
  • Request deletion of your personal information, subject to legal and medical retention requirements.
  • Restrict or object to certain forms of data processing.
  • Withdraw consent to marketing communications at any time.
  • File a complaint with the National Privacy Commission if you believe your rights have been violated.
  
  
  

Requests can be submitted via the contact information below.

8. International Data Transfers

If we transfer your personal data outside the Philippines, we ensure appropriate safeguards are in place to protect your privacy in compliance with applicable laws.

9. Minors

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18 without parental or guardian consent.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted on our website with a revised “Effective Date.”

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

The Clinic Ave

📍 NJT Bldg., Sta. Maria Avenue Corner, McArthur Highway, Balibago, Angeles City
📞 (0917) 303 8027
✉️ info@theclinicave.com